Streamlined Diagnostics When You Need It
Horton’s innovative diagnostic tool empowers heavy-duty technicians by providing real-time visual support for engine cooling challenges. With just a smartphone camera, our experts can see exactly what you’re dealing with, helping to identify and resolve issues quickly and accurately. This seamless connection enhances troubleshooting efficiency, minimizes downtime, and ensures you’re equipped with the precise guidance needed to keep heavy-duty vehicles running at peak performance. Whether you’re working on-site or in the field, Horton’s visual support tool is your trusted partner for expert assistance when it matters most.
Step-by-step Instructions
Call Horton Customer Service
Dial Horton’s general customer service line at 1-800-621-1320 to connect with our support team. Our representatives are ready to assist with your engine cooling system concerns and guide you through the next steps
Request a Live Call with a Technician
Inform the customer service representative that you’d like to do a live video diagnostic with a Horton technician. This ensures you get real-time, expert assistance tailored to your specific issue.
Receive and Accept the Link
A Horton technician will send a secure link directly to your smartphone. Open the link to connect to the video session, allowing for seamless interaction with the technician.
Enable Camera Access and Begin Diagnostic
Grant the Horton technician access to your smartphone camera so they can see the issue in real time. Follow their guidance during the live diagnostic session to troubleshoot and resolve your engine cooling system problem efficiently.
Expert Training for Technicians
Horton offers comprehensive maintenance training programs tailored for fleets and owner-operators in the heavy-duty vehicle industry. Specializing in engine cooling systems, our courses provide in-depth instruction on fan drives, clutches, repairs, and preventative maintenance strategies. Designed to enhance engine performance and extend vehicle lifespan, our training equips technicians with the expertise needed to excel in their roles.
Take the next step in advancing your career and technical skills by joining Horton’s Technician Training Academy. Gain hands-on experience, certification, and valuable insights from industry-leading experts. Register today and drive your success forward!
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